Patient-Member Manager Subjectives

  • What is the issue?

    • list and deal with each issue/concern/pain/problem at a time

  • When did this issue start?

    • Was there a specific injury?

    • Was there a specific experience?

    • Has it gotten worse or better over time?

    • If chronic (and not acute), has the pain increased recently? How recently?

  • Where, specifically, is the pain?

    • >have patient/member point to where the pain is<

  • What does the pain feel like?

    • What is the type of pain? (burning, aching, sharp, dull, etc)

    • Any swelling or inflammation associated with the pain?

    • Does the pain radiate? (move out, away from a single location)

  • What makes the pain better? What makes the pain worse?

    • Compare morning vs. afternoon vs. night pain.

    • Does the pain worsen or lessen with activity?

    • Within how many minutes of walking or exercise?

    • Does it hurt when not bearing weight?

    • Does it hurt more when bearing weight?

    • Does the pain wake you up at night?

    • Any specific activity that causes pain more than other activities?

  • What have you done to help with the pain?

    • If chronic, any past surgeries or major procedures done on the body part?

    • Have you seen anyone about this specific issue before?

      • If so, what was recommended?

        • Medications, braces, exercises, etc?

        • Did you follow the recommendations?

          • What were the results?

        • If you did not follow the recommendations, why not?

      • If you have not seen anyone, why not?

  • What do you believe the root problem to be?

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